Are your teammates or your mentor not getting back to you? Time is essential! Your QLC.io project only runs for six weeks, so every day counts. 

If it's been 24 hours since their last message:
Find their email on Slack. Click on their name from your team’s channel → View Profile → Email available on right-hand side of your desktop screen. Send an email expressing your concern (remember to be nice!) and asking your team member to come back into the fold of the project. 

If you still don't hear from your team member or mentor after another 24 hours:
Notify the QLC.io support team through your project dashboard.

We will investigate this matter and get back to you as soon as possible (usually within 24 hours). In the mean time, we recommend that you carry on with your project to the best of your ability while we look into this.

Did this answer your question?